All products sold by LANE Innovations LLC and returned within 14 days will receive a refund or exchange. Products that are opened or damaged will be denied for refund or exchange. LANE Innovations LLC is not responsible for products that are purchased through a distributor or ordering platforms other than www.laneinnovations.com and we will not provide any refunds, returns, or exchanges in these cases. The customer is responsible for providing their order number that the order has been placed through the www.laneinnovations.com website in order for LANE Innovations LLC to offer a refund, return or exchange. In order to be approved for a refund or exchange, you must send a picture of the product to return@laneinnovations.com and also include the order number of the product. Once it has been approved we would email you the return label. You will need to pay the shipping cost to return the package. Returned packages received with unpaid shipping costs will be returned to the customer. When the returned product has been received it will be validated and checked to ensure that the product is in brand new condition. Upon receiving your returned package, please allow at least 7 days for inspection, validation and refund or credit. Initial shipping cost is non-refundable.